Common perception by practitioners in the hotel industry today thata satisfied guest would become a repeat customer was considered as amajor subject of this research. It determined the extent to whichsatisfaction fostered loyalty. Interviewing guests and demonstrating theexpression of visual...

This study focuses on clarifying factors that influence the sustainability of a development project, by examining a bilateral aid project in Vietnam: "The HIV/AIDS/STI Commune Clinics Network Project." This is a CIDA funded project which started in 2003 and is still going on. The purpose of this...