This book explores the paradox of the hospitality industry: customers demand not only personal and innovative tourism products and services, but also cost-effective ones. Enterprises have the option to meet the former demand by offering authentic products and services while the latter could be...

A captive centre is a business unit that is owned and provides services to the parent firm from an offshore location. In this paper we seek to apply a historical perspective in order to understand what factors shaped its development path. In particular we are interested to document and explain...