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Service employees' reactions to mistreatment by customers : a comparison between North America and East Asia
Shao, Ruodan; Skarlicki, Daniel P. - In: Personnel psychology : a journal of applied research 67 (2014) 1, pp. 23-59
Persistent link: https://www.econbiz.de/10010341782
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Daily customer mistreatment and employee sabotage against customers : examining emotion and resource perspectives
Wang, Mo; Liao, Hui; Zhan, Yujie; Shi, Junqi - In: Academy of Management journal : AMJ 54 (2011) 2, pp. 312-334
Persistent link: https://www.econbiz.de/10009156515
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Looking at both sides of the social exchange coin : a social cognitive perspective on the joint effects of relationship quality and differentiation on creativity
Liao, Hui; Liu, Dong; Loi, Raymond - In: Academy of Management journal : AMJ 53 (2010) 5, pp. 1090-1109
Persistent link: https://www.econbiz.de/10008749378
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The award goes to ... someone else : a natural quasi-experiment examining the impact of performance awards on nominees' workplace collaboration
Liao, Hui; Feng, Qiang; Zhu, Li; Guan, Olivia Zhishuang - In: Academy of Management journal : AMJ 66 (2023) 5, pp. 1303-1333
Persistent link: https://www.econbiz.de/10014441003
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Nothing comes for free : evidence from a tax reduction of China
Lin, Gaoyi; Ma, Liuding; Liao, Hui; Li, Jingying - In: China economic review 83 (2024), pp. 1-22
Persistent link: https://www.econbiz.de/10014544928