Service employees' reactions to mistreatment by customers : a comparison between North America and East Asia
Year of publication: |
2014
|
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Authors: | Shao, Ruodan ; Skarlicki, Daniel P. |
Published in: |
Personnel psychology : a journal of applied research. - Hoboken, NJ : Wiley, ISSN 0031-5826, ZDB-ID 207715-2. - Vol. 67.2014, 1, p. 23-59
|
Subject: | Dienstleistungsberufe | Service workers | Beziehungsmarketing | Relationship marketing | Kulturelle Identität | Cultural identity | Konsumentenverhalten | Consumer behaviour | Hotellerie | Hotel industry | Vergleich | Comparison | Kanada | Canada | China |
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