Geng, Shidao; Zeng, Qingcheng; Liu, Feng; Li, Wenli - In: Journal of management science and engineering 8 (2023) 2, pp. 244-257
E-commerce is a typical form of retail digitalization that introduces online uncertainty and product returns. To decrease the negative influence of online uncertainty, the largest Chinese e-commerce company, the Alibaba Group, invited an insurance company to develop return-freight insurance...