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The empirical economics letters : a monthly international journal of economics
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A study of the impact of the e-CRM perspective on customer satisfaction and customer loyalty-exemplified by Citibank
Liu, Chun-chu
;
Chuang, Li-min
;
Huang, Chien-min
- In:
The empirical economics letters : a monthly …
11
(
2012
)
3
,
pp. 219-229
Persistent link: https://www.econbiz.de/10009758237
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