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Status and reputation have long been recognized as important influences in management research and recently much … strategic management studies have identified the different methods through which status and reputation are constructed. While … reputation has been linked with a history of quality, and status has been identified as an externally assigned measure of social …
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We investigate how competition for reputation among consumers can impact the effectiveness of firm interventions. In …), the consumer's response may depend not only on the consumer's own reputation-building considerations but also on those of …-run. Our conceptual framework proposes that low-reputation uploaders decrease their reputation-building activity in response to …
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We study the role of competition in customers' reactions to litigation against firms, using anonymized mobile phone location data. A class action lawsuit filing results in a 4% average reduction in customer visits to target firms' outlets in the following months. The effect strongly depends on...
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I show how changes in competition affect the power of reputation to induce sellers to exert effort. The impact of …. To guide the empirical analysis, I develop a model of reputation where the relative number of hosts and guests affects … the value of building a reputation through effort. In this framework, more competition depresses hosts' profits and leads …
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