This paper proposes a knowledge-based customer-centric strategic model to respond to environmental challenges and achieve sustainable competitive advantage (SCA) in the supply chain management (SCM) context. The proposed model strives to leverage knowledge-based distinctive core competencies...

Chapter 1. Introduction -- Part 1. About ‘Strategy for Existing Geography and Business’ -- Chapter 2. Business Model -- Chapter 3. Strategy Blueprint -- Chapter 4. Financial Plan -- Part 2. About ‘Strategy for New Geographies and/or Businesses’ and ‘Strategy & Execution’ -- Chapter...

The specific domain of market orientation has been the subject of much scrutiny this decade. Both conceptual and empirical advances have been made to establish the marketing orientation construct as central to marketing decisions, business activities and organizational culture. However, a lacuna...

The revolution experienced in the banking industry over the last decade has led to a constant series of changes with banks attempting to adjust their internal organisation to suit the ever‐changing external environment. The author includes edited extracts from his research into this process of...