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~subject:"Complaint management"
~subject:"Hotel industry"
~subject:"Profitability"
~subject:"Rentabilität"
~subject:"Tourism industry"
~subject:"Urlaubsverhalten"
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Complaint management
Hotel industry
Profitability
Rentabilität
Tourism industry
Urlaubsverhalten
Restaurant industry
68
Gastronomie
67
Consumer behaviour
57
Konsumentenverhalten
57
USA
56
United States
56
Customer satisfaction
21
Hotellerie
21
Kundenzufriedenheit
21
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Franchising
17
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17
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12
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Jang, Soocheong
53
Lee, Seul Ki
8
Tang, Chun-Hung
4
Tang, Chun-hung Hugo
4
Kim, Jinhoo
3
Mun, Sung Gyun
3
Chiang, Chun-Fang
2
Davari, Dori
2
Kim, Heewon
2
Kim, Jong-Hyeong
2
Kim, Jong-hyeong
2
Lehto, Xinran Y.
2
Park, Jeong-Yeol
2
Park, Jeong-yeol
2
Park, Kwangmin
2
Sohn, Jayoung
2
Tang, Liang
2
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1
Bai, Billy
1
Byun, Jaemun
1
Chen, Ming-Hsiang
1
Chen, Ming-hsiang
1
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International journal of hospitality management
22
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Tourism management : research, policies, practice
5
International journal of contemporary hospitality management
4
Journal of hospitality marketing & management
2
Journal of travel and tourism marketing
2
Cornell hospitality quarterly : CQ
1
Journal of destination marketing & management
1
Journal of vacation marketing : an international journal
1
The Cornell hospitality quarterly
1
The journal of services marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
53
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1
Memory retrieval of cultural event experiences : examining internal and external influences
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
3
,
pp. 322-339
Persistent link: https://www.econbiz.de/10011450702
Saved in:
2
Factors affecting memorability of service failures : a longitudinal analysis
Kim, Jong-Hyeong
;
Jang, Soocheong
- In:
International journal of contemporary hospitality management
28
(
2016
)
8
,
pp. 1676-1701
Persistent link: https://www.econbiz.de/10011613986
Saved in:
3
Toward service recovery strategies : the role of consumer-organization relationship norms
Hur, Jungyun
;
Jang, Soocheong
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 724-735
Persistent link: https://www.econbiz.de/10011590917
Saved in:
4
Working capital, cash holding, and profitability of restaurant firms
Mun, Sung Gyun
;
Jang, Soocheong
- In:
International journal of hospitality management
48
(
2015
),
pp. 1-11
Persistent link: https://www.econbiz.de/10011341606
Saved in:
5
Can signaling impact customer satisfaction and behavioral intentions in times of service failure? : evidence from open versus closed kitchen restaurants
Byun, Jaemun
;
Jang, Soocheong
- In:
Journal of hospitality marketing & management
28
(
2019
)
7
,
pp. 785-806
Persistent link: https://www.econbiz.de/10012176719
Saved in:
6
Lodging REITs and third-party operators : do more operators enhance the performance of REITs?
Gim, Jaehee
;
Jang, Soocheong
- In:
Tourism management : research, policies, practice
79
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012237259
Saved in:
7
Restaurant operating expenses and their effects on profitability enhancement
Mun, Sung Gyun
;
Jang, Soocheong
- In:
International journal of hospitality management
71
(
2018
),
pp. 68-76
Persistent link: https://www.econbiz.de/10011849558
Saved in:
8
The impact of sold-out information on tourist choice decisions
Park, Jeong-Yeol
;
Jang, Soocheong
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 622-632
Persistent link: https://www.econbiz.de/10011918024
Saved in:
9
Does hotel ownership structure influence capital expenditures?
Kim, Hong Soon
;
Jang, Soocheong
- In:
Cornell hospitality quarterly : CQ
59
(
2018
)
4
,
pp. 325-338
Persistent link: https://www.econbiz.de/10011943073
Saved in:
10
Effects of restaurant franchising : does an optimal franchise proportion exist?
Hsu, Li-tzang Jane
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 204-211
Persistent link: https://www.econbiz.de/10003827242
Saved in:
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