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~subject:"Complaint management"
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Complaints and Inequality
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Complaint management
Complaints
42
complaints
32
Beschwerdemanagement
29
transfer principle
18
Consumer behaviour
16
Konsumentenverhalten
16
Customer satisfaction
14
Relationship marketing
13
Beziehungsmarketing
12
Dienstleistungsqualität
11
Kundenzufriedenheit
11
Service quality
11
Inequality
10
Transfer principle
7
Theorie
5
Theory
5
Mobile communications
4
Mobilkommunikation
4
Money metric utility
4
Service failures
4
Service recovery
4
experiment
4
risk
4
Banking
3
Customer service
3
E-commerce
3
Efficiency
3
Einkommensverteilung
3
Electronic Commerce
3
Emotion
3
Geld
3
Income distribution
3
Inequality measurement
3
Innovation management
3
Innovationsmanagement
3
Internet
3
Kundenservice
3
Money
3
Social inequality
3
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Undetermined
17
Free
5
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Article
26
Book / Working Paper
4
Type of publication (narrower categories)
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Article in journal
25
Aufsatz in Zeitschrift
25
Arbeitspapier
3
Working Paper
3
Graue Literatur
2
Non-commercial literature
2
Language
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English
29
Undetermined
1
Author
All
Aguilar-Rojas, Oscar
1
Andreau, Luisa
1
Armstrong, Christine
1
Ashkanasy, Neal M.
1
Augustin, Ina
1
Bentley, Tim
1
Blackwood, Kate
1
Bradley, Graham L.
1
Brotons, José M.
1
Canh Chi Hoang
1
Carlson, Jamie
1
Carlyle, Tanya
1
Catley, Bevan
1
Cesmeci, Caner
1
Chow, Clement Kong-wing
1
Christiansen, John K.
1
Cunliffe, Melissa
1
Fandos-Herrera, Carmina
1
Farooq, Shujaat
1
Flavián Blanco, Carlos
1
Forsyth, Darryl
1
Fuccio, Nathalie
1
Gambetta, Nicolás
1
García-Benau, María Antonia
1
Garín-Muñoz, Teresa
1
Gasparin, Marta
1
Gijón, Covadonga
1
Han, Yajie
1
Hanks, Lydia
1
Istanbulluoglu, Doga
1
Johnston, Robert
1
Kim, Ellen E.
1
Kim, Hyun Jeong
1
Knox, George
1
Koong, Kai S.
1
Kumar, Maneesh
1
Kumar, Niraj
1
Kunwal, Nabila
1
Leek, Sheena
1
Liu, Lai C.
1
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European journal of marketing : EJM
2
International journal of hospitality management
2
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
1
CEB working paper / Université Libre de Bruxelles, Solvay Brussels School of Economics and Management, Centre Emile Bernheim
1
China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Finance India : the quarterly journal of Indian Institute of Finance
1
ICTD working paper
1
International journal of accounting and information management
1
International journal of contemporary hospitality management
1
International journal of financial innovation in banking : IJFIB
1
International journal of innovation management
1
International journal of retail & distribution management
1
Inventi impact: retailing & consumer services
1
Journal of Asian finance, economics and business : JAFEB
1
Journal of air transport management
1
Journal of business research : JBR
1
Journal of marketing
1
Journal of marketing communications
1
Journal of service management
1
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
1
PIDE working papers
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
Service Business
1
Supply chain management : an international journal
1
The TQM journal : the international review of organizational improvement
1
The journal of services marketing
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
29
RePEc
1
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1
Complaint management and the role of the chief executive
Cunliffe, Melissa
;
Johnston, Robert
- In:
Service Business
2
(
2008
)
1
,
pp. 47-63
Persistent link: https://www.econbiz.de/10008515350
Saved in:
2
Three dimensions of service recovery : examining relationship and impact
Kumar, Maneesh
;
Kumar, Niraj
- In:
Supply chain management : an international journal
21
(
2016
)
2
,
pp. 273-286
Persistent link: https://www.econbiz.de/10011544928
Saved in:
3
How complaining customers make companies listen and influence product development
Christiansen, John K.
;
Gasparin, Marta
;
Varnes, Claus
; …
- In:
International journal of innovation management
20
(
2016
)
1
,
pp. 1650001-1-31
Persistent link: https://www.econbiz.de/10011472468
Saved in:
4
When service failure is interpreted as discrimination : emotion, power, and voice
Min, Hyounae
;
Kim, Hyun Jeong
- In:
International journal of hospitality management
82
(
2019
),
pp. 59-67
Persistent link: https://www.econbiz.de/10012121393
Saved in:
5
Complaints
and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
6
Categorizing product attributes efficiently in QFD-Kano : a case analysis in telecommunication
Suef, Mokh
;
Suparno, Suparno
;
Singgih, Moses Laksono
- In:
The TQM journal : the international review of …
29
(
2017
)
3
,
pp. 512-527
Persistent link: https://www.econbiz.de/10011703582
Saved in:
7
Customer
complaints
and recovery effectiveness : a customer base approach
Knox, George
;
Oest, Rutger van
- In:
Journal of marketing
78
(
2014
)
5
,
pp. 42-57
Persistent link: https://www.econbiz.de/10010419906
Saved in:
8
Complaints
management and bank risk profile
Gambetta, Nicolás
;
Zorio-Grima, Ana
;
García-Benau, …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1599-1601
Persistent link: https://www.econbiz.de/10011298894
Saved in:
9
What may lead you to recommend and revisit a hotel after a service failure instead of complaining?
Aguilar-Rojas, Oscar
;
Fandos-Herrera, Carmina
;
Flavián …
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 214-235
Persistent link: https://www.econbiz.de/10011300096
Saved in:
10
Whose voice do we hear in the marketplace? : evidence from consumer complaining behavior
Raval, Devesh
- In:
Marketing science : the marketing journal of the …
39
(
2020
)
1
,
pp. 168-187
Persistent link: https://www.econbiz.de/10012183082
Saved in:
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