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~subject:"Complaint management"
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Complaint management
Dienstleistungsqualität
14
Service quality
14
Consumer behaviour
10
Konsumentenverhalten
10
China
8
Customer satisfaction
8
Kundenzufriedenheit
8
Lieferkette
7
Macau
7
Quality management
7
Qualitätsmanagement
7
Supply chain
7
Lieferantenmanagement
6
Supplier relationship management
6
Arbeitszufriedenheit
5
Beziehungsmarketing
5
Dienstleistungsmanagement
5
Dienstleistungssektor
5
Job satisfaction
5
Relationship marketing
5
Service industry
5
Service management
5
Customer service
4
Employee retention
4
Kundenservice
4
Mitarbeiterbindung
4
Arbeitsverhalten
3
Beschwerdemanagement
3
Customer integration
3
Dienstleistung
3
Führungsstil
3
Kundenintegration
3
Leadership style
3
Performance measurement
3
Performance-Messung
3
Risikomanagement
3
Risk management
3
Service operations
3
Services
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Cheung, Fung Yi Millissa
2
Cheng, T. C. E.
1
Lee, Peter K. C.
1
To, W. M.
1
To, Wai Ming
1
Yang, Yefei
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International journal of production economics
1
Management decision : MD
1
Service business
1
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ECONIS (ZBW)
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Operational improvement competence and service recovery performance : the moderating effects of role stress and job resources
Yang, Yefei
;
Lee, Peter K. C.
;
Cheng, T. C. E.
- In:
International journal of production economics
164
(
2015
),
pp. 134-145
Persistent link: https://www.econbiz.de/10011289813
Saved in:
2
A customer-dominant logic on service recovery and customer satisfaction
Cheung, Fung Yi Millissa
;
To, Wai Ming
- In:
Management decision : MD
54
(
2016
)
10
,
pp. 2524-2543
Persistent link: https://www.econbiz.de/10011579689
Saved in:
3
The effect of organizational responses to service failures on customer satisfaction perception
Cheung, Fung Yi Millissa
;
To, W. M.
- In:
Service business
11
(
2017
)
4
,
pp. 767-784
Persistent link: https://www.econbiz.de/10011915006
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