Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Complaint management"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Uncertainty > Risk : Lessons f...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Complaint management
Haftpflichtversicherung
15
Liability insurance
14
Consumer behaviour
12
Konsumentenverhalten
12
USA
11
United States
11
Beziehungsmarketing
9
Haftung
9
Liability
9
Relationship marketing
9
Salespeople
9
Verkaufspersonal
9
Insurance
8
Theorie
8
Theory
8
Versicherung
8
Customer satisfaction
6
Decision
6
Dienstleistungsqualität
6
Entscheidung
6
Kundenzufriedenheit
6
Service quality
6
Risiko
5
Health insurance
4
Krankenversicherung
4
Lieferantenmanagement
4
Physicians
4
Risikomodell
4
Risk
4
Risk model
4
Supplier relationship management
4
service
4
Ärzte
4
Beschwerdemanagement
3
Brand image
3
Brand management
3
Corporate Governance
3
Customer service
3
Decision theory
3
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
3
Type of publication (narrower categories)
All
Article in journal
3
Aufsatz in Zeitschrift
3
Language
All
English
3
Author
All
Baker, Thomas L.
3
Meyer, Tracy
2
Bachrach, Daniel G.
1
Chebat, Jean-Charles
1
Jaramillo, Susana
1
Lindsey-Hall, Kristina K.
1
Published in...
All
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Psychology & marketing
1
Source
All
ECONIS (ZBW)
3
Showing
1
-
3
of
3
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Moderating effect of discriminatory attributions on repatronage intentions
Baker, Thomas L.
;
Meyer, Tracy
- In:
Journal of retailing and consumer services
19
(
2012
)
2
,
pp. 211-217
Persistent link: https://www.econbiz.de/10009522453
Saved in:
2
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
3
An examination of frontline employee-customer incidental similarities in service failure and recovery contexts
Lindsey-Hall, Kristina K.
;
Jaramillo, Susana
;
Baker, …
- In:
Psychology & marketing
40
(
2023
)
6
,
pp. 1047-1060
Persistent link: https://www.econbiz.de/10014291713
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
