Moderating effect of discriminatory attributions on repatronage intentions
Thomas L. Baker; Tracy Meyer
| Year of publication: |
2012
|
|---|---|
| Authors: | Baker, Thomas L. ; Meyer, Tracy |
| Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 19.2012, 2, p. 211-217
|
| Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Diskriminierung | Discrimination | Kaufmotiv | Consumer motivation | USA | United States |
| Extent: | Ill., graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009522453