Moderating effect of discriminatory attributions on repatronage intentions
Year of publication: |
2012
|
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Authors: | Baker, Thomas L. ; Meyer, Tracy |
Published in: |
Journal of retailing and consumer services. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6989, ZDB-ID 1204385-0. - Vol. 19.2012, 2, p. 211-217
|
Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Diskriminierung | Discrimination | Kaufmotiv | Consumer motivation | USA | United States |
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