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Conjoint analysis
gestion des réclamations
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Beziehungsmarketing
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boycott
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communication de crise
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complaint management
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concert
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déni
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gestion de la relation client
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humour
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placement
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placement interactif
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renforcement
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responsabilité
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services
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Tourism management : research, policies, practice
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Relationship quality matters : how restaurant businesses can optimize complaint management
Meyer-Waarden, Lars
;
Sabadie, William
- In:
Tourism management : research, policies, practice
96
(
2023
),
pp. 1-18
Persistent link: https://www.econbiz.de/10013555019
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