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Consumer behaviour
Kundenservice
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Beziehungsmarketing
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1,491
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1,388
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Bruhn, Manfred
60
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48
Han, Heesup
41
Huber, Frank
36
Kumar, V.
35
Hollebeek, Linda D.
34
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33
Mattila, Anna S.
30
Verhoef, Peter C.
30
Stauss, Bernd
29
Piller, Frank T.
28
Bauer, Hans H.
27
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24
Gil Saura, Irene
23
Bang, Nguyen
20
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20
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20
Rather, Raouf Ahmad
20
Klaus, Philipp
19
Prentice, Catherine
19
Swoboda, Bernhard
19
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18
Quach, Sara
18
Reichwald, Ralf
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Wangenheim, Florian von
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Ahlert, Dieter
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Hennig-Thurau, Thorsten
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Khan, Imran
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Krafft, Manfred
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Mittal, Vikas
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Reinartz, Werner J.
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Schramm-Klein, Hanna
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So, Kevin Kam Fung
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Usman, Osly
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Walsh, Gianfranco
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16
Hammerschmidt, Maik
16
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AMA Summer Academic Conference <2021, Online>
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AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
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1
Deutschland / Bundeswehr / Universität Hamburg
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Journal of retailing and consumer services
506
Journal of business research : JBR
389
International journal of hospitality management
178
The journal of services marketing
143
SpringerLink / Bücher
102
The journal of product & brand management
99
Journal of the Academy of Marketing Science
92
Gabler Edition Wissenschaft
85
The service industries journal
85
The journal of brand management : an international journal
84
Journal of retailing
83
Cogent business & management
77
Psychology & marketing
76
Asia Pacific journal of marketing and logistics
74
Journal of hospitality marketing & management
74
International journal of contemporary hospitality management
72
Journal of strategic marketing
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of travel and tourism marketing
71
The international review of retail, distribution and consumer research
66
International journal of retail & distribution management
63
Journal of marketing
63
Marketing intelligence & planning
63
Journal of service management
60
Journal of service research : JSR
59
Services marketing quarterly
57
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
56
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
54
European journal of marketing : EJM
53
International journal of electronic marketing and retailing : IJEMR
53
International journal of internet marketing and advertising : IJIMA
52
Tourism management : research, policies, practice
52
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Service business
48
European journal of operational research : EJOR
45
International journal of retail and distribution management
45
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
42
The international journal of bank marketing : IJBM
42
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
41
Springer eBook Collection / Business and Economics
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ECONIS (ZBW)
12,354
USB Cologne (EcoSocSci)
2
EconStor
1
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1
Bürgerservices : Grundlagen - Ausprägungen - Gestaltung - Potenziale
Schwabe, Gerhard
(
ed.
)
-
2011
Persistent link: https://www.econbiz.de/10010355599
Saved in:
2
Die Rolle der Informations- und Kommunikationstechnologien im Modernisierungsprozeß öffentlicher Verwaltungen
Budäus, Dietrich
;
Schwiering, Katrin
- In:
Electronic Business und Knowledge Management : neue …
,
(pp. 143-165)
.
1999
Persistent link: https://www.econbiz.de/10001438201
Saved in:
3
Kundenorientierung
und Bürgeraktivierung : der Bürger als "Prosument"
Vogel, Hans-Josef
- In:
Kurswechsel Richtung Kunde : die Praxis der …
,
(pp. 278-307)
.
1996
Persistent link: https://www.econbiz.de/10001293030
Saved in:
4
Produktorientierte Informationssysteme in der Verwaltung
Krebs, Irene
-
2002
Persistent link: https://www.econbiz.de/10001653625
Saved in:
5
Controlling für öffentliche Unternehmen : Konzeption und instrumentelle Umsetzung aus der Perspektive des New Public Management
Haiber, Thomas
-
1997
Persistent link: https://www.econbiz.de/10000639523
Saved in:
6
Burden sharing and public good investments in policy reform
Rausser, Gordon C.
;
Simon, Leo K.
-
1992
Persistent link: https://www.econbiz.de/10000885178
Saved in:
7
Produktivität öffentlicher Dienstleistungen
Naschold, Frieder
(
contributor
);
Pröhl, Marga
(
ed.
)
Persistent link: https://www.econbiz.de/10000885391
Saved in:
8
Reformarbeit in bürokratischen Organisationen : Entscheidungsprozesse und ihre organisationale Gestaltung als Grundlage von Reformprojekten, gezeigt am Beispiel von öffentlichen Ve...
Strehl, Franz
-
1989
-
1. Aufl.
Persistent link: https://www.econbiz.de/10000772911
Saved in:
9
Kommunen vor neuen Herausforderungen : Festschrift für Werner Noll zum 65. Geburtstag
Lang, Eva
(
ed.
);
Noll, Werner
(
honouree
); …
-
1996
Persistent link: https://www.econbiz.de/10000590452
Saved in:
10
Intermunicipal comparative performance measurement : innovation through competition
Adamaschek, Bernd
-
1998
Persistent link: https://www.econbiz.de/10000682751
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