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CERGE-EI tackles transition
Dušek, Libor (contributor) - 2011
Persistent link: https://www.econbiz.de/10009690557
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Tolerance zones in perceived service quality
Strandvik, Tore - 1994
Persistent link: https://www.econbiz.de/10000896229
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Dienstleistungsqualität aus Kundensicht : vom merkmals- zum ereignisorientierten Ansatz
Hentschel, Bert - 1992
Persistent link: https://www.econbiz.de/10000854563
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Goods v[ersu]s services : from the perspective of consumer spending
Passero, William D. - 1988
Persistent link: https://www.econbiz.de/10000765009
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Kundernas kvalitetsupplevelse i konsumtionsfasen : en studie av tjänsters kvalitet; with an English summary
Lindqvist, Lars-Johan - 1988
Persistent link: https://www.econbiz.de/10000126782
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The relation between service quality, satisfaction and intentions
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136347
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Estimating zones of tolerance in perceived servic quality and perceived servic value
Liljander, Veronica - 1992
Persistent link: https://www.econbiz.de/10000136351
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Consumers and services
Gabbott, Mark; Hogg, Gillian - 1998
Persistent link: https://www.econbiz.de/10000643442
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Service America! : doing business in the new economy
Albrecht, Karl; Zemke, Ron - 1985
Persistent link: https://www.econbiz.de/10000692928
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Visionen und Perspektiven für mobilitätsbezogene Dienstleistungen
Gaßner, Robert - 1997
Persistent link: https://www.econbiz.de/10000952656