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How offshore outsourcing is perceived : why do some consumers feel more threatened?
Durvasula, Srinivas; Lysonski, Steven - In: Journal of international consumer marketing 21 (2009) 1, pp. 17-33
Persistent link: https://www.econbiz.de/10003890673
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Offshore outsourcing of customer services : boon or bane?
Sharma, Piyush - In: The journal of services marketing 26 (2012) 5, pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
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An examination of consumer sentiment toward offshored services
Thelen, Shawn T.; Yoo, Boonghee; Magnini, Vincent P. - In: Journal of the Academy of Marketing Science 39 (2011) 2, pp. 270-289
Persistent link: https://www.econbiz.de/10009124108
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Predicting negative consumer reactions to services offshoring
Thelen, Shawn T.; Shapiro, Terri - In: The journal of services marketing 26 (2012) 3, pp. 181-193
Persistent link: https://www.econbiz.de/10009568245
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Understanding consumer reactions to offshore outsourcing of customer services
Sharma, Piyush; Mathur, Rajiv; Dhawan, Abhinav - In: Contemporary research in e-branding, (pp. 228-240). 2009
Persistent link: https://www.econbiz.de/10003778220
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A view from the street : an exploratory study of consumer attitudes toward offshoring of professional services in the United States
Koku, Paul Sergius - In: The journal of services marketing 29 (2015) 2, pp. 150-159
Persistent link: https://www.econbiz.de/10011343381
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Impacts of productivity changes in air transportation on profits, prices, and labor compensation : 1990-2001
Apostolides, Anthony D. - In: Journal of transportation and statistics 9 (2006) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10003376820
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What if things were made in America again : how consumers can rebuild the middle class by buying things made in American communities
Stuber, James A. - 2017 - Hardcover edition
Persistent link: https://www.econbiz.de/10011738281
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Brands that "sell their soul" : offshoring, brand liquidification and the excluded consumer
Felix, Reto; Firat, A. Fuat - In: Journal of marketing management : JMM ; journal of the … 35 (2019) 11/12, pp. 1080-1099
Persistent link: https://www.econbiz.de/10012178606
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Managing customer uncertainty in making service offshoring decisions
Lu, Lu; Gregory, Gary D.; Ngo, Liem Viet; Bagozzi, … - In: Journal of service research 24 (2021) 4, pp. 500-519
Persistent link: https://www.econbiz.de/10012662582