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~subject:"Consumer behaviour"
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Consumer behaviour
Dienstleistungsqualität
20
Konsumentenverhalten
20
Service quality
20
Customer satisfaction
16
Kundenzufriedenheit
16
China
10
Beziehungsmarketing
9
Holiday behaviour
9
Hotel industry
9
Hotellerie
9
Relationship marketing
9
Urlaubsverhalten
9
Beschwerdemanagement
8
Complaint management
8
Viral marketing
8
Virales Marketing
8
Airline
6
Australia
6
Australien
6
Fluggesellschaft
6
Internet marketing
6
Online-Marketing
6
Tourism
6
Tourism marketing
6
Tourismus
6
Tourismusmarketing
6
Brand image
5
Confidence
5
Gastgewerbe
5
Hospitality industry
5
Markenimage
5
Online retailing
5
Online-Handel
5
Social Web
5
Social web
5
Vertrauen
5
Brand loyalty
4
Dienstleistungssektor
4
Emotion
4
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English
20
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Sparks, Beverley
20
Weber, Karin
8
Bradley, Graham L.
6
So, Kevin Kam Fung
4
Wang, Ying
4
Hsu, Cathy H. C.
3
King, Ceridwyn
3
Choi, Kijung
2
Coghlan, Alexandra
2
Liu, Wei
2
Buckley, Ralf
1
Herington, Carmel
1
Jennings, Gayle R.
1
Jimmieson, Nerina L.
1
Johnston, Nicole R.
1
McColl-Kennedy, Janet R.
1
Perkins, Helen E.
1
Walters, Gabrielle
1
Zapf, Dieter
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International journal of contemporary hospitality management
4
Journal of travel and tourism marketing
3
International journal of hospitality management
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management : research, policies, practice
2
Journal of business research : JBR
1
Psychology & marketing
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
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1
The effectiveness of print advertising stimuli in evoking elaborate consumption visions for potential travelers
Walters, Gabrielle
;
Sparks, Beverley
;
Herington, Carmel
- In:
Journal of travel research : a quarterly publication of …
46
(
2007
)
1
,
pp. 24-34
Persistent link: https://www.econbiz.de/10003566626
Saved in:
2
The effect of preconsumption mood and service recovery measures on customer evaluations and behavior in a strategic alliance setting
Weber, Karin
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
33
(
2009
)
1
,
pp. 106-125
Persistent link: https://www.econbiz.de/10003818885
Saved in:
3
Service failure and recovery in a strategic airline alliance context : interplay of locus of service failure and social identity
Weber, Karin
;
Sparks, Beverley
- In:
Journal of travel and tourism marketing
27
(
2010
)
6
,
pp. 547-564
Persistent link: https://www.econbiz.de/10008737059
Saved in:
4
Task-relationship-self : a framework for understanding service encounter behaviors
Bradley, Graham L.
;
Sparks, Beverley
;
Zapf, Dieter
; …
- In:
Psychology & marketing
30
(
2013
)
6
,
pp. 512-528
Persistent link: https://www.econbiz.de/10009775023
Saved in:
5
Online travel reviews as persuasive communication : the effects of content type, source, and certification logos on consumer behavior
Sparks, Beverley
;
Perkins, Helen E.
;
Buckley, Ralf
- In:
Tourism management : research, policies, practice
39
(
2013
),
pp. 1-9
Persistent link: https://www.econbiz.de/10009779082
Saved in:
6
Cooling off and backing out : understanding consumer decisions to rescind a product purchase
Sparks, Beverley
;
Bradley, Graham L.
;
Jennings, Gayle R.
; …
- In:
Journal of business research : JBR
67
(
2014
)
1
,
pp. 2903-2910
Persistent link: https://www.econbiz.de/10010235283
Saved in:
7
Customer engagement with tourism brands : scale development and validation
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
38
(
2014
)
3
,
pp. 304-329
Persistent link: https://www.econbiz.de/10010398802
Saved in:
8
The stress of anonymous online reviews: a conceptual model and research agenda
Bradley, Graham L.
;
Sparks, Beverley
;
Weber, Karin
- In:
International journal of contemporary hospitality management
27
(
2015
)
5
,
pp. 739-755
Persistent link: https://www.econbiz.de/10011405107
Saved in:
9
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
10
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
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