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Consumer attitude toward outsourcing of technical support services : an exploratory study
Koku, Paul Sergius - In: Services marketing quarterly 30 (2009) 4, pp. 315-332
Persistent link: https://www.econbiz.de/10003900698
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On Buyer Selection of Service Providers in Online Outsourcing Platforms for IT Services
Hong, Yili; Pavlou, Paul A. - 2017
for contracts on online outsourcing platforms for IT services. In this paper, we empirically examine (a) how country … online outsourcing platforms, and (b) how the reputation of service providers moderates the proposed effects of country … projects from an online outsourcing platform matched with archival sources on the language, time zone, culture, and the IT …
Persistent link: https://www.econbiz.de/10014123731
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Consumer responses to service failures : a resource preference model of cultural influences
Chan, Haksin; Wan, Lisa C. - In: Journal of international marketing 16 (2008) 1, pp. 72-97
Persistent link: https://www.econbiz.de/10003771400
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Understanding the consequences of information systems service quality on IS service reuse
Kettinger, William J.; Park, Sung-hee Sunny; Smith, … - In: Information & management : the internat. journal of … 46 (2009) 6, pp. 335-341
Persistent link: https://www.econbiz.de/10003876657
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Dienstleistungsproduktivität und Selbstbedienungsangebote : eine kundenbezogene Perspektive
Leischnig, Alexander; Enke, Margit - 2011
Persistent link: https://www.econbiz.de/10009230455
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Underlying consumer heterogeneity in markets for subscription-based IT services with network effects
Niculescu, Marius F.; Shin, Hyoduk; Whang, Seungjin - In: Information systems research : ISR 23 (2012) 4, pp. 1322-1341
Persistent link: https://www.econbiz.de/10009718041
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Strategic management of cloud computing services : focusing on consumer adoption behavior
Shin, Jungwoo; Jo, Manseok; Lee, Jongsu; Lee, Daeho - In: IEEE transactions on engineering management : EM 61 (2014) 3, pp. 419-427
Persistent link: https://www.econbiz.de/10010401628
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Trust in cloud-based services : a framework for consumer adoption of software as a service
Lee, Lorraine S.; Brink, William D. - In: The journal of information systems : JIS ; a semiannual … 34 (2020) 2, pp. 65-85
Persistent link: https://www.econbiz.de/10012321410
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Interaktionen zwischen Anbietern und Nachfragern bei der Vermarktung und Beschaffung innovativer Dienstleistungen : Eine explorative Fallstudienanalyse in der IT-Dienstleistungsbra...
Hoffmann, Antje (contributor) - 2006
Definition zentraler Begriffe -- Theorien und Konzepte -- Bezugsrahmen für die empirische Untersuchung -- Durchführung der empirischen Untersuchung -- Ergebnisse der empirischen Untersuchung -- Schlussbetrachtung.
Persistent link: https://www.econbiz.de/10013516618