Consumer responses to service failures : a resource preference model of cultural influences
Haksin Chan and Lisa C. Wan
| Year of publication: |
2008
|
|---|---|
| Authors: | Chan, Haksin ; Wan, Lisa C. |
| Published in: |
Journal of international marketing. - Chicago, Ill. : Assoc., ISSN 1069-031X, ZDB-ID 915508-9. - Vol. 16.2008, 1, p. 72-97
|
| Subject: | IT-Dienstleister | IT service provider | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Präferenztheorie | Theory of preferences | Kulturelle Identität | Cultural identity | China | USA | United States |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003771400