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Consumer behaviour
Innovation
91,844
Innovationsmanagement
36,789
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33,863
Service quality
21,438
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20,687
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New product development
5,150
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Han, Heesup
31
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25
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17
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14
Gong, Taeshik
14
Line, Nathaniel D.
14
Gustafsson, Anders
13
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12
Klaus, Philipp
12
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12
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11
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11
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11
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11
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11
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10
Gursoy, Dogan
10
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10
Hwang, Jinsoo
10
Hyun, Sunghyup Sean
10
Miao, Li
10
Park, Jungkun
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Wirtz, Jochen
10
Ahn, Jiseon
9
Dwivedi, Yogesh Kumar
9
Herstatt, Cornelius
9
Hippel, Eric von
9
Qu, Hailin
9
Schumann, Jan Hendrik
9
Sparks, Beverley
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Xu, Xun
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Amin, Muslim
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Harun, Ahasan
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AMA Summer Academic Conference <2019, Chicago, Ill.>
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American Marketing Association
1
Bonn Graduate School of Economics
1
Christian-Albrechts-Universität zu Kiel
1
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Deutsche Landwirtschafts-Gesellschaft
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Edward Elgar Publishing
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Institut servisa i potrebitelʹskoe povedenie graždan
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Institutet för Ekonomisk Forskning <Lund>
1
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1
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1
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Journal of retailing and consumer services
268
International journal of hospitality management
204
Journal of business research : JBR
173
The journal of services marketing
118
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
78
The service industries journal
73
Journal of travel and tourism marketing
72
Services marketing quarterly
66
Journal of service research : JSR
56
Cogent business & management
53
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
45
Technological forecasting & social change : an international journal
45
Journal of service management
42
Asia Pacific journal of marketing and logistics
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
39
Psychology & marketing
34
International journal of quality and service sciences
30
Journal of strategic marketing
30
The international journal of bank marketing : IJBM
30
Tourism management : research, policies, practice
30
European journal of marketing : EJM
29
Journal of air transport management
28
Journal of the Academy of Marketing Science
28
International journal of services and operations management
27
Journal of service research
27
Journal of Services Marketing
26
Journal of marketing
26
Journal of retailing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
25
International journal of electronic marketing and retailing : IJEMR
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
International journal of business information systems : IJBIS
22
International journal of consumer studies
22
Journal of internet commerce
22
Marketing intelligence & planning
22
SpringerLink / Bücher
22
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ECONIS (ZBW)
5,699
Other ZBW resources
109
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1
Perceived value of service
innovation
: a conceptual framework
Coutelle-Brillet, Patricia
;
Riviere, Arnaud
;
Garets, …
- In:
The journal of business & industrial marketing
29
(
2014
)
2
,
pp. 164-172
Persistent link: https://www.econbiz.de/10010248160
Saved in:
2
Antecedents of co-creation intention and their role in developing technology-based new services via customer involvement : a conceptual analysis
Sarmah, Bijoylaxmi
;
Rahman, Zillur
- In:
International journal of business excellence
15
(
2018
)
2
,
pp. 239-255
Persistent link: https://www.econbiz.de/10011954242
Saved in:
3
Customer participation, innovative aspects of services and outcomes
Nyadzayo, Munyaradzi
;
Leckie, Civilai
;
Johnson, Lester W.
- In:
Marketing intelligence & planning
41
(
2023
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10013532100
Saved in:
4
Development of loyalty through
innovation
perceived in services
Guimaraes Junior, Djalma Silva
;
Melo, Fagner José …
- In:
International journal of services and operations …
43
(
2022
)
4
,
pp. 460-484
Persistent link: https://www.econbiz.de/10014226777
Saved in:
5
Service users as sources for
innovation
: [an empirical study in the German services industry]
Skiba, Florian
-
2010
Persistent link: https://www.econbiz.de/10008696071
Saved in:
6
Adoption of technology-based services : the role of customers' willingness to co-create
Heidenreich, Sven
;
Handrich, Matthias
- In:
Journal of service management
26
(
2015
)
1
,
pp. 44-71
Persistent link: https://www.econbiz.de/10010504650
Saved in:
7
Adverse behavioral and relational consequences of service
innovation
failure
Liao, Shuling
;
Chou, Cindy Yunshin
;
Lin, Tzu-Han
- In:
Journal of business research : JBR
68
(
2015
)
4
,
pp. 834-839
Persistent link: https://www.econbiz.de/10010504969
Saved in:
8
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
9
Mediating role of customer experience between
innovation
and performance : a study of Quick Service Restaurants (QSRs)
Singh, Rajesh
;
Sarangal, Rajani Kumari
;
Sharma, Priyanka
- In:
Enlightening tourism : ET ; a pathmaking journal
10
(
2020
)
2
,
pp. 239-269
Persistent link: https://www.econbiz.de/10012583749
Saved in:
10
The multiple effects of service
innovation
and quality on transitional and electronic word-of-mouth in predicting customer behaviour
Lee, Wei-Long
;
Liu, Chih-Hsing
;
Tseng, Tzu-Wen
- In:
Journal of retailing and consumer services
64
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209505
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