This paper aims to develop a model for knowledge measurement and competitive advantages generation in efficient consumer response (ECR) practices. However, we have also paid attention to other more specific objectives: the identification, selection and validation of indexes to measure...

The family of Generalized Empirical Likelihood (GEL) estimators provide a number of potential advantages relative to Generalized Method of Moments (GMM) estimators. While it is well known these estimators share an asymptotic distribution, the GEL estimators may perform better in finite sample,...

This paper estimates a structural model of demand for the personal computer (PC) by repeat purchasers. Taking advantage of a large dataset on household-level PC purchases, the econometric model uses variation in PC holdings among PC owners to identify households' marginal values of quality...

With the expansion of e-commerce, E-Service Quality is becoming increasingly important. The study aims to investigate the relationship between e-service quality dimensions and customer satisfaction in B2C online shopping in Pakistan emphasizing the customer's perspective. A total of five...

The extant literature using household scanner data to estimate consumer choice models has identified two key sources of bias in estimated mean responses to marketing variables. Omitted heterogeneity may bias mean responses towards zero. At the same time, omitted time-varying characteristics of...

We develop a model of consumer search with spatial learning in which sampling the payoff of one product causes consumers to update their beliefs about the payoffs of other products that are nearby in attribute space. Spatial learning gives rise to path dependence, as each new search decision...

If a product has two dimensions of quality, one observable and one not, a firm can use observable quality as a signal of unobservable quality. The correlation between consumers' valuation of high quality in each dimension is a key determinant of the feasibility of such signaling. A firm may use...

We provide a general framework for incorporating many types of micro data from summary statistics to full surveys of selected consumers into Berry, Levinsohn, and Pakes (1995)-style estimates of differentiated products demand systems. We extend best practices for BLP estimation in Conlon and...

We develop and estimate a model of consumer search with spatial learning. Consumers make inferences from previously searched objects to unsearched objects that are nearby in attribute space, generating path dependence in search sequences. The estimated model rationalizes patterns in data on...

Nowadays Russian retail industry is going through its own "Walmart revolution" when chains are gaining a dominant position on the market crowding out small local shops. While retail markets of the US and Europe have reached stable stage of the development with only minor changes in the market...