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Fresh perspectives on customer experience
McColl-Kennedy, Janet R.; Gustafsson, Anders; Jaakkola, … - In: The journal of services marketing 29 (2015) 6/7, pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
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A dynamic pricing model with goodwill influenced by price-quality effect
Huo, Jing; Zhang, Ting - In: International journal of management and decision making … 13 (2014) 2, pp. 143-156
Persistent link: https://www.econbiz.de/10010406307
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Impact of customer-to-customer interactions on overall service experience : a social servicescape perspective
Lin, Hongxia; Gursoy, Dogan; Zhang, Meng - In: International journal of hospitality management 87 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012241876
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A history of revenue management and the advent of next-generation RM
Cross, Dax - In: Journal of revenue and pricing management 15 (2016) 3/4, pp. 293-298
Persistent link: https://www.econbiz.de/10011571609
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Does purchase without search explain counter-cyclic pricing?
Haviv, Avery - 2015
predictions of this model using a seasonal dynamic structural inventory model where consumers make decisions on whether to search …
Persistent link: https://www.econbiz.de/10011807946
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Dynamic pricing under competition with data-driven price anticipations and endogenous reference price effects
Schlosser, Rainer; Richly, K. - In: Journal of revenue and pricing management 18 (2019) 6, pp. 451-464
Persistent link: https://www.econbiz.de/10012125330
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Health-conscious consumer behavior
Hayakawa, Hiroaki - In: Eurasian economic review : a journal in applied … 7 (2017) 1, pp. 1-31
Persistent link: https://www.econbiz.de/10011640285
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What influences customer satisfaction when? : product and service over time
Ting, Shueh-Chin - In: Journal of management research 8 (2016) 3, pp. 45-59
Persistent link: https://www.econbiz.de/10011522845