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Uncovering the quality factors driving the success of mobile payment apps

Yi, Jisu; Kim, Jongdae; Oh, Yun Kyung - In: Journal of retailing and consumer services 77 (2024), pp. 1-9

Persistent link: https://www.econbiz.de/10014462180

Determinants of online food delivery(OFD) sales during COVID-19

Oh, Yun Kyung; Yi, Jisu - In: Global business and finance review 28 (2023) 2, pp. 93-106

Purpose: The outbreak of COVID-19 in early 2020 compelled consumers to abstain from dining out and instead use online food delivery (OFD) services. This study aims to examine the determinants of OFD sales in a restaurant during the COVID-19 crisis. Design/methodology/approach: We analyzed...

Persistent link: https://www.econbiz.de/10014304534

The impact of mood states and surprise cues on satisfaction

Kim, Kyungmin; Mattila, Anna S. - In: International journal of hospitality management 29 (2010) 3, pp. 432-436

Persistent link: https://www.econbiz.de/10003983146

Third-party privacy certification as an online advertising strategy : an investigation of the factors affecting the relationship between third-party certification and initial trust

Kim, Kyongseok; Kim, Jooyoung - In: Journal of interactive marketing : a quarterly … 25 (2011) 3, pp. 145-158

Persistent link: https://www.econbiz.de/10009259485

Negative effects of perceived crowding on travelers' identification with cruise brand

Hyun, Sunghyup Sean; Kim, Kyungmin - In: Journal of travel and tourism marketing 32 (2015) 3/4, pp. 241-259

Persistent link: https://www.econbiz.de/10011312578

How do customers perceive service quality in differently structured fast food restaurants?

Cao, Yang; Kim, Kyungmin - In: Journal of hospitality marketing & management 24 (2015) 1/2, pp. 99-117

Persistent link: https://www.econbiz.de/10010526372

Audience responses to product placement and its regulations : focusing on regulatory conditions in the United States and Korea

Lee, Mina; Kim, Kyongseok; King, Karen Whitehill - In: Journal of international consumer marketing 24 (2012) 4, pp. 275-290

Persistent link: https://www.econbiz.de/10009717325

Determinants of customer complaint behavior in a restaurant context : the role of culture, price level, and customer loyalty

Kim, Kyungmin; Lee, Chung Hun; Mattila, Anna S. - In: Journal of hospitality marketing & management 23 (2014) 7/8, pp. 885-906

Persistent link: https://www.econbiz.de/10010473452

The relationship between consumer complaining behavior and service recovery : an integrative review

Kim, Kyungmin; Wang, Chenya; Mattila, Anna S. - In: International journal of contemporary hospitality management 22 (2010) 7, pp. 975-991

Persistent link: https://www.econbiz.de/10008749350

Visuals misleading consumers? : testing the visual superiority effect in advertising

Kim, Kyongseok; Kim, Hyang Sook - In: Journal of consumer marketing 39 (2022) 1, pp. 78-92

Persistent link: https://www.econbiz.de/10013165314