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Purchase offering quality : the effects of buyer behaviour on organizational supplying behaviour

Ramsay, John; Wagner, Beverly; Kelly, Stephen - In: International journal of operations & production … 33 (2013) 10, pp. 1260-1282

Persistent link: https://www.econbiz.de/10010202240

Do online reviews always incentivise remanufacturers to improve quality in a competitive environment?

Xie, Shushu; Zhao, Yingxue; Zhao, Lin; He, Xingyuan - In: Amfiteatru economic : an economic and business research … 26 (2024) 67, pp. 903-926

Consumers underestimation of the quality of remanufactured products is a barrier for remanufacturers. Online reviews provide quality signals to consumers unaware of remanufactured products. To explore whether remanufacturers produce higher quality products to improve their review ratings,...

Persistent link: https://www.econbiz.de/10015077570

Manufacturer's quality improvement and retailer's In-store service in the presence of customer returns

Guo, Xiongfei; Chen, Jing - In: Transportation research / E : an international journal 177 (2023), pp. 1-22

Persistent link: https://www.econbiz.de/10014419329

Decision of suppliers and consumers of credence good in quality food markets

Kumar, Manoj - In: International journal of food and beverage … 1 (2016) 2, pp. 49-62

Persistent link: https://www.econbiz.de/10011592082

The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships

Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407

Persistent link: https://www.econbiz.de/10011741146

Antecedents and consequences of the quality of e-customer-to-customer interactions in B2B communities

Bruhn, Manfred; Schnebelen, Stefanie; Schäfer, Daniela B. - In: Industrial marketing management : the international … 43 (2014) 1, pp. 164-176

Persistent link: https://www.econbiz.de/10010359357

A comparison of quality satisfaction between transactional and relational customers in e-commerce

Yen, Yung-shen - In: The TQM journal : the international review of … 26 (2014) 6, pp. 577-593

Persistent link: https://www.econbiz.de/10010426601

Buyers' perceptions on the impact of strategic purchasing on dyadic quality performances

Yeung, Kwong; Cheng, T. C. E.; Lee, Peter K. C. - In: International journal of production economics 168 (2015), pp. 321-330

Persistent link: https://www.econbiz.de/10011385208

Influence factors of online shopping food quality performance considering the relationship quality

Li, Xiaoping; Xie, Lijuan; Xu, Lan - In: Journal of electronic commerce in organizations : the … 17 (2019) 2, pp. 69-78

Persistent link: https://www.econbiz.de/10012036053

Do switching costs hurt new product development performance? : the role of relationship quality and customer involvement

Li, Yi; Ndubisi, Nelson Oly; Xu, Jinpeng; Li, Gang - In: Management decision 60 (2022) 9, pp. 2552-2571

Persistent link: https://www.econbiz.de/10013350516

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