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Consumer cynicism in service failures

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Using affective content to promote high-involvement services on social media

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Social sharing of consumption emotion in electronic word of mouth (eWOM) : a cross-media perspective

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A multi-analytical approach to studying customers motivations to use innovative totally autonomous vehicles

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Superfoods, super healthy : myth or reality? : examining consumers' repurchase and WOM intention regarding superfoods : a theory of consumption values perspective

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Examining the trade-off between compensation and promptness in eWOM-triggered service recovery : a restorative justice perspective

Liu, Hongfei; Jayawardhena, Chanaka; Dibb, Sally; … - In: Tourism management : research, policies, practice 75 (2019), pp. 381-392

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Electronic word of mouth 2.0 (eWOM 2.0) : the evolution of eWOM research in the new age

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The impact of electronic word-of-mouth (eWOM) on consumer behaviours

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Examining the impact of eWOM-triggered customer-to-customer interactions on travelers' repurchase and social media engagement

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Strengthening consumer-brand relationships through avatars

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