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Managing consumer returns in high clockspeed industries

Ruiz-Benítez, Rocío; Ketzenberg, Michael; Laan, Erwin … - In: Omega : the international journal of management science 43 (2014), pp. 54-63

Persistent link: https://www.econbiz.de/10010238216

Managing consumer returns with technology-enabled countermeasures

Akturk, M. Serkan; Ketzenberg, Michael; Yıldız, Barış - In: Omega : the international journal of management science 102 (2021), pp. 1-26

Persistent link: https://www.econbiz.de/10012514498

How consumers value retailer's return policy leniency levers : an empirical investigation

Abdulla, Huseyn; Abbey, James D.; Ketzenberg, Michael - In: Production and operations management : the flagship … 31 (2022) 4, pp. 1719-1733

Persistent link: https://www.econbiz.de/10013273833

Taking stock of consumer returns : a review and classification of the literature

Abdulla, Huseyn; Ketzenberg, Michael; Abbey, James D. - In: Journal of operations management 65 (2019) 6, pp. 560-605

Persistent link: https://www.econbiz.de/10012106548

Assessing impacts of introducing ship-to-store service on sales and returns in omnichannel retailing : a data analytics study

Akturk, M. Serkan; Ketzenberg, Michael; Heim, Gregory R. - In: Journal of operations management 61 (2018), pp. 15-45

Persistent link: https://www.econbiz.de/10011932706

Return of the Behavioral Newsvendor : A Study of Consumer Return Policy Decisions

Oh, Han Kyul; Abdulla, Huseyn; Oliva, Rogelio - 2022

Consumer return policies have been long recognized and studied by operations management scholars as an important managerial lever in a retail environment. Yet, the behavioral aspects of return policy decision-making and interaction of return policy decisions with other common operational...

Persistent link: https://www.econbiz.de/10013293120

Behavioral multi-lever decision-making : a study of consumer return policy, price, and inventory decisions

Oh, Han Kyul; Abdulla, Huseyn; Oliva, Rogelio - In: Journal of operations management 70 (2024) 1, pp. 137-156

Persistent link: https://www.econbiz.de/10014475606