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Customers' Demographic Profile and Satisfaction in E-Banking Services : A Study of Indian Banks

Kumbhar, Vijay M. - 2012

The present study focuses on demographic profile of the customers and its relationship with perception of service quality, service value and overall satisfaction in e-banking. Required data was collected through survey of the customer (N= 190) of Indian public and private sector banks in Satara...

Persistent link: https://www.econbiz.de/10013113349

Relationship between internet banking service quality, e-customer satisfaction, and loyalty : a comparative study of India and Pakistan

Patel, Ritesh Jayantibhai; Mishra, Anand Kumar; … - In: Journal of central banking theory and practice 13 (2024) 2, pp. 213-228

more on the internet banking services for customer loyalty. The study found overall significant relationship in both India …

Persistent link: https://www.econbiz.de/10014581569

Customer satisfaction and switching intentions of banking services end-users in Montenegro

Jovović, Milorad; Mišnić, Nikola; Pejović, Bojan; … - In: Journal of central banking theory and practice 12 (2023) 1, pp. 45-56

Numerous research studies of the various companies' business practices indicate a strong relationship between customer satisfaction, as an overall positive response generated after the use of the specific product or service, and their intention to continue using the products/services of the...

Persistent link: https://www.econbiz.de/10014312309

Quality Management of Internet Banking Services

Sahut, Jean-Michel - 2014

Quality Function Deployment (QFD) is a product and service design technique primarily oriented to deliver the ‘voice of the customer' throughout every single planning and design activity. QFD was successfully applied in almost every manufacturing industry, methodologically adapted and employed...

Persistent link: https://www.econbiz.de/10013068635

Behavioural Intention of Commercial Banks' Customers Towards Financial Technology Services

Submitter, GATR Journals; Peong, Kwee Kim; Peong, Kwee Peng - 2021

Objective - The objective of this study is to determine the process that takes place in the employment of financial technology in the financial services industry. It is of utmost important that FinTech firms and commercial banks understand the predictors that can influence their consumers'...

Persistent link: https://www.econbiz.de/10013223164

Bank Customers’ Annotations Regarding Banking Services

Singhal, Parmod Kumar - 2020

The banking services play an important role in the development of the country as increase in the banking services led overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks. In this study the T-test, Mean, Standard deviation...

Persistent link: https://www.econbiz.de/10012828271

Internet Banking Service Quality and Its Impact on Customer Satisfaction in Indore District of Madhya Pradesh

Sharma, Geeta - 2015

Competition and the constant changes in technology and lifestyles have changed the face of banking in India. From a …, customer satisfaction towards Internet banking service has become an issue due to stiff competition among the banks in India … satisfaction model in Internet banking services context in India specially in Madhya Pradesh had not been addressed by past studies …

Persistent link: https://www.econbiz.de/10013033994

From traditional banking to technology-enabled banking services in India : a study of bank customers' perceptive

Ali, Liaqat; Kaur, Simran Jit - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 447-468

Persistent link: https://www.econbiz.de/10014309015

Analysing relationship among service quality, satisfaction and loyalty in internet banking : a study from India

Mishra, Sita - In: International journal of electronic finance : IJEF 8 (2014) 1, pp. 57-73

Persistent link: https://www.econbiz.de/10010499839

Service quality dimensions : an empirical investigation of commercial banks in India using SERVQUAL

Arora, Hitesh; Arora, Padmasai - In: International journal of services and operations management 21 (2015) 1, pp. 50-72

Persistent link: https://www.econbiz.de/10011403656

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