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Customer mistreatment and employee well-being : a daily diary study of recovery mechanisms for frontline restaurant employees in a hotel
Fu, Yang; Lu, Mengqian; Huang, Xiaoyu - In: International journal of hospitality management 91 (2020), pp. 1-9
Persistent link: https://www.econbiz.de/10012389407
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A lagged experience sampling methodology study on spillover effects of customer mistreatment
Fu, Yang; Huang, Xiaoyu - In: Journal of service research 27 (2024) 3, pp. 450-469
Persistent link: https://www.econbiz.de/10014580532
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Promoting Low-Carbon Consumption from Social Norms Perspective
Liang, Dapeng; Fu, Yang; Liu, Mengting; Sun, Jiayin; … - 2022
The importance of individual consumption behavior in a low-carbon economy is gradually recognized. Social norms have a significant effect on the change of individual consumption behavior. However, the influence mechanism of social norms still needs more research. We conducted two behavioral...
Persistent link: https://www.econbiz.de/10014080169