This study focuses on the adoption of retail internet banking among consumers in the Klang Valley, Malaysia and the impact of demographics factors on such adoption behavior. This study adopts a quantitative approach using surveys conducted at banks. The results indicate that while the hypotheses...

Having a powerful default prediction model is not sufficient to guarantee the efficiency of the acceptance process for retail customers. Setting appropriate acquisition strategies is essential in order to ensure that the bank is accepting applicants with the desired credit profile and is...

We investigate the relationship between the rumours on Twitter regarding banks and deposits growth. The sentiment expressed in tweets is analysed and employed for the nowcasting of retail deposits. We show that a Twitter-based indicator of sentiment improves the predictions of a standard...