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Persistent link: https://www.econbiz.de/10012665997

Consumer reactions to corporate social responsibility brands : the role of face concern

Wan, Lisa C.; Poon, Patrick; Yu, Chunling - In: The journal of consumer marketing 33 (2016) 1, pp. 52-60

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The effect of face on consumer responses to socially responsible hospitality brands : the role of consumption setting

Poon, Patrick - In: Journal of hospitality and tourism insights 6 (2023) 5, pp. 2595-2609

Persistent link: https://www.econbiz.de/10014446454

Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis

Gohary, Ali; Hamzelu, Bahman; Pourazizi, Lida; Hanzaee, … - In: Journal of retailing and consumer services 31 (2016), pp. 182-198

Persistent link: https://www.econbiz.de/10011528630

Effect of corporate social responsibility, customer attribution and prior expectation on post-recovery satisfaction

Siu, Noel Yee-Man; Zhang, Tracy Jun-feng; Kwan, Ho-yan - In: International journal of hospitality management 43 (2014), pp. 87-97

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Cognitive decline and emotional regulation of senior consumers

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Persistent link: https://www.econbiz.de/10010501231

Informational justice and post-recovery satisfaction in e-commerce : the role of service failure severity on behavioral intentions

Kussusanti, Susanti; Ciptoheriyanto, Priyono; Halim, … - In: Journal of Asian finance, economics and business : JAFEB 6 (2019) 1, pp. 129-139

Persistent link: https://www.econbiz.de/10012033706

Identifying the determinants and consequences of post-recovery satisfaction in B2B customers : a multidimensional justice theory perspective

Ahmad, Bilal; Yuan, Jingbo; Akhtar, Nadeem; Ashfaq, Muhammad - In: The journal of business & industrial marketing 39 (2024) 2, pp. 423-437

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Identifying relevant segments of potential banking chatbot users based on technology adoption behavior

Alt, Mónika-Anetta; Ibolya, Vizeli - In: Market : review for marketing theory and practice 33 (2021) 2, pp. 165-183

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Artificial intelligence in electronic commerce : basic chatbots and consumer journey

Nichifor, Eliza; Trifan, Adrian; Nechifor, Elena Mihaela - In: Amfiteatru economic : an economic and business research … 23 (2021) 56, pp. 87-101

This study aims to empirically cover the impact of the use of artificial intelligence through chatbots on online retail in terms of content implemented in the communication process. The presented research brings a contribution to the specialized literature by analyzing the perceived utility and...

Persistent link: https://www.econbiz.de/10012821256