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The impact of the internet of things on the perceived quality and customer involvement of smart product-service systems

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Translating transformational leadership and organizational innovativeness into creative customer behavior : underlying processes and boundary conditions

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Workplace spirituality : customer engagement Nexus : the mediated role of spiritual leadership on customer-oriented boundary-spanning behaviors

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Does dysfunctional customer behavior really impact the turnover intention of hotel guest-contact employees? : the role of wisdom leadership and job embeddedness

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Omni-personal Luxury : How to Transform your Luxury Business for the Digital Age

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1: Introduction: the future of luxury -- 2: The industry is special -- 3: Cautious Steps towards Digital -- 4: Customer Centricity is Key -- 5: Digital Transformation of the Omni-personal Customer Journey -- 6: How To Go Omni-personal -- 7: Conclusion: Embark on Your Journey to the Omni-personal...

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Essays on digital transformation in service industries : how to make sense of and act in a highly dynamic and ambiguous environment?

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. Part V examines a central aspect of the intra-firm level effects: the change leadership mechanism in organizations. …

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