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Customer engagement, dependence and loyalty : an empirical study of Chinese customers in multitouch service encounters
Chen, Xin
;
Guo, Shuojia
;
Xiong, Jie
;
Ye, Zhuxin
- In:
Technological forecasting & social change : an …
197
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468859
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So you want me to believe you're happy or angry? : how negotiators perceive and respond to emotion deception
Ye, Zi
;
Lelieveld, Gert-Jan
;
Noordewier, Marret K.
; …
- In:
Group decision and negotiation
32
(
2023
)
6
,
pp. 1469-1496
Persistent link: https://www.econbiz.de/10014420590
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