//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Consumer service recovery"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Effects of start times on acad...
Similar by person
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer service recovery
China
4
Personalization
4
Consumer behaviour
3
Konsumentenverhalten
3
Business start-up
2
Compatibility
2
Confidence
2
E-banking
2
Entrepreneurs
2
Institutional economics
2
Institutional infrastructure
2
Institutionelle Infrastruktur
2
Institutionenökonomik
2
Personalisierung
2
Sponsoring
2
Sponsorship
2
Unternehmensgründung
2
Vertrauen
2
bias
2
neutrality
2
recommendation agent
2
trust
2
Agency theory
1
Berufswahl
1
Beschwerdemanagement
1
Beziehungsmarketing
1
Bias
1
Chinese market
1
Complaint management
1
Corporate disclosure
1
Customer satisfaction
1
Customer service
1
Dienstleistungsqualität
1
Economic development
1
Emotion
1
Emotion-regulatory chatbots
1
Entrepreneurship
1
Entrepreneurship approach
1
Experiment
1
more ...
less ...
Online availability
All
Undetermined
1
Type of publication
All
Article
1
Type of publication (narrower categories)
All
Article in journal
1
Aufsatz in Zeitschrift
1
Language
All
English
1
Author
All
Lau, Raymond Yiu Keung
1
Li, Chunping
1
Luo, Bei
1
Published in...
All
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
Source
All
ECONIS (ZBW)
1
Showing
1
-
1
of
1
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Emotion-regulatory chatbots for enhancing consumer servicing : an interpersonal emotion management approach
Luo, Bei
;
Lau, Raymond Yiu Keung
;
Li, Chunping
- In:
Information & management : the internat. journal of …
60
(
2023
)
5
,
pp. 1-17
Persistent link: https://www.econbiz.de/10014466169
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->