businesses, and whether differences exist depending on the grudgeholder’s age. The findings suggest that older consumers are more … cases, corporate actions and policies cause grudges as consumers grow more and more frustrated about their interactions with … more people outside of the firm than younger consumers. While neither younger nor older consumers appear highly inclined to …

addition it is also found that consumers' age differences have the highest influence on their behavior of choosing a restaurant … restaurant when demographic characteristics such as age, gender, income play a mediating role. This study also seeks to highlight … on 350 consumers from Dhaka city in Bangladesh. Exploratory factor analysis (EFA) and confirmatory factor analysis (CFA …

customer perspectives, and to determine whether gender and age factors affect older tourist opinions of customer service … spring hotel visitors who are over 50 years of age. Content validity and homogeneity reliability as proposed by Aiken were … consumers in wellness tourism. Originality/value – Numerous countries are currently facing an aging population and market …