Consumer Grudgeholding: Does Age Make a Difference?
Year of publication: |
2007
|
---|---|
Authors: | Aron, David ; Judson, Kimberly ; Aurand, Timothy ; Gordon, Geoffrey |
Published in: |
American Journal of Business. - Emerald Group Publishing Limited, ISSN 1935-5181, ZDB-ID 2401319-5. - Vol. 22.2007, 1, p. 45-58
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Consumer grudgeholding | Customer service | Consumers | Age |
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