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Applying importance-performance analysis to compare the changes of a convenient store
Shieh, Jiunn-I; Wu, Hsin-Hung - In: Quality & Quantity: International Journal of Methodology 43 (2009) 3, pp. 391-400
Persistent link: https://www.econbiz.de/10009396629
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Applying information-based methods in importance–performance analysis when the information of importance is unavailable
Shieh, Jiunn-I; Wu, Hsin-Hung - In: Quality & Quantity: International Journal of Methodology 45 (2011) 3, pp. 545-557
Persistent link: https://www.econbiz.de/10009396653