Purpose – The purpose of this paper is to discover a three-step process for building contextual ambidexterity into inter-organizational IT-enabled service processes through developmental interventions. Design/methodology/approach – A longitudinal action research project was conducted. The...

Purpose – The paper aims to compare the coordination of supply chain networks in contractually different complex construction projects. Design/methodology/approach – A comparative case study of the coordination of collaborative work in two successful hospital construction projects was...