Chapter 1: Introducing the second volume -- Part 1: Know Your Customer -- Chapter 2: Finding our Roots: The Historical Practice of Hospitality -- Chapter 3: Why Serve? The theory/philosophy of service. -- Chapter 4: Internal Customers: Relating with colleagues -- Chapter 5: The External Customer...

Africa is one of the world's oldest economies, yet little is known about the wisdom that traditionally guided responsible management, with most work in the field employing Western perspectives. Responsible Management in Africa brings African voices to complement existing knowledge and practice...

Africa is one of the world's oldest economies, yet little is known about the wisdom that traditionally guided responsible management, with most work in the field employing Western perspectives. Responsible Management in Africa brings African voices to complement existing knowledge and practice...

Acknowledgment -- Testimonies -- 1. Introduction -- Module 1. Managing oneself -- 2. The human manager -- 3. The beginning of self-management -- 4. Abstraction and reflection -- 5. A capacity for good -- 6. Integration in complexity -- Module 2. Working with others -- 7. Diversity and uniqueness...

Dees (1998) defines entrepreneurship as characteristic of people who adopt a mission to create and sustain social value; recognize and relentlessly pursue new opportunities to serve that mission; continuously innovate, adapt, and learn; act boldly and beyond their resources; and exhibit a high...