For several years, the number of South Africans starting new business enterprises, has declined. According to the findings of the Global Entrepreneurship Monitor, in 2003, South Africa ranked 22nd out of 31 countries for new entrepreneurial activities. One of the greatest challenges for South...

The paper presents a return on quality model designed to assess projects of service quality that can help airlines in retaining passengers. Such models can enable carriers simulate scenarios and assist management in decision-making processes, identifying the elements of performance that can lead...

Provides a link between the total quality philosophy and building design/factory layout. The basic principles of TQ are incorporated into the design of a 45,000sq.ft development (comprising offices of 15,000sq.ft and 30,000sq.ft of electronics assembly and test) through meeting the requirements,...