The impact of predicted quality and customer cost on quality assurance behavior
Year of publication: |
2022
|
---|---|
Authors: | Cho, Woohyun ; Min, Dong-Jun ; Dresner, Martin |
Published in: |
International journal of operations & production management. - Bingley : Emerald, ISSN 1758-6593, ZDB-ID 2032083-8. - Vol. 42.2022, 4, p. 409-439
|
Subject: | Airline service | Cost of quality | Quality assurance behavior | Shared responsibility | Qualitätsmanagement | Quality management | Dienstleistungsqualität | Service quality | Produktqualität | Product quality | Kosten | Costs | Fluggesellschaft | Airline |
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