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Performance analysis of M-designed inbound call centers
Stolletz, Raik - In: Operations research proceedings 2003 : selected papers …, (pp. 9-16). 2004
Persistent link: https://www.econbiz.de/10002071738
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Performance analysis and optimization of inbound call centers
Stolletz, Raik - 2003
Persistent link: https://www.econbiz.de/10001751596
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Simple methods for shift scheduling in multiskill call centers
Bhulai, Sandjai; Koole, Ger M.; Pot, Auke - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 411-420
Persistent link: https://www.econbiz.de/10003747824
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A simple staffing method for multiskill call centers
Pot, Auke; Bhulai, Sandjai; Koole, Ger M. - In: Manufacturing & service operations management : M & SOM 10 (2008) 3, pp. 421-428
Persistent link: https://www.econbiz.de/10003747828
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Performance analysis of an inbound call center with skills-based routing : a priority queueing system with two classes of impatient customers and heterogeneous agents
Stolletz, Raik; Helber, Stefan - In: OR spectrum : quantitative approaches in management 26 (2004) 3, pp. 331-352
Persistent link: https://www.econbiz.de/10002094550
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Three essays on optimization models in manufacturing and service industries
Münster, Annika - 2018
Persistent link: https://www.econbiz.de/10011957587
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Task assignment with start time-dependent processing times for personnel at check-in counters
Zamorano de Acha, Emilio; Becker, Annika; Stolletz, Raik - In: Journal of scheduling 21 (2018) 1, pp. 93-109
Persistent link: https://www.econbiz.de/10011818174