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Moving forward : the effectiveness of online apologies framed with hope on negative behavioural intentions in crises
Xiao, Yi; Cauberghe, Verolien; Hudders, Liselot - In: Journal of business research : JBR 109 (2020), pp. 621-636
Persistent link: https://www.econbiz.de/10012238140
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What makes crisis response strategies work? : the impact of crisis involvement and message framing
Claeys, An-Sofie; Cauberghe, Verolien - In: Journal of business research : JBR 67 (2014) 2, pp. 182-189
Persistent link: https://www.econbiz.de/10010238349
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Determinants of the impact of crises on organizational reputation : an experimental test of crisis communication strategies and the moderating impact of locus of control
Claeys, An-Sofie; Cauberghe, Verolien; Vyncke, Patrick - In: Breaking new ground in theory and practice, (pp. 249-262). 2011
Persistent link: https://www.econbiz.de/10009380722