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~subject:"Cultural identity"
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Cultural identity
Service quality
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Dienstleistungsqualität
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Patterson, Paul G.
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Ngo, Liem Viet
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Shinkle, George A.
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Surachartkumtonkun, Jiraporn
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Australian journal of management
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Customer rage back-story : linking needs-based cognitive appraisal to service failure type
Surachartkumtonkun, Jiraporn
;
Patterson, Paul G.
; …
- In:
Journal of retailing
89
(
2013
)
1
,
pp. 72-87
Persistent link: https://www.econbiz.de/10009732740
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2
Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
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3
A collision of strategic orientations : entrepreneurial orientation and customer relationship orientation in a collectivist cultural context
Ngo, Liem Viet
;
Shinkle, George A.
;
Patterson, Paul G.
- In:
Australian journal of management
49
(
2024
)
2
,
pp. 272-289
Persistent link: https://www.econbiz.de/10014578067
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