Mazaheri, Ebrahim; Richard, Marie Odile; Laroche, Michel; … - In: Journal of Business Research 67 (2014) 3, pp. 253-259
This paper examines how emotions and website atmospheric cues influence service tangibility and consumer attitudes. The proposed model was compared across three cultures: North America (Canada and U.S.), China, and the Middle East. The findings support the overall model and demonstrate several...