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"Towards a co-creation framework in the retail banking services industry : do demographics influence?"
Cambra-Fierro, Jesús; Pérez, Lourdes; Grott, Emily - In: Journal of retailing and consumer services 34 (2017), pp. 219-228
Persistent link: https://www.econbiz.de/10011629059
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Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús; Melero-Polo, Iguácel; Sesé, F. … - In: Service business 10 (2016) 4, pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
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Service experiences and dyadic value co-creation in healthcare service delivery : a CIT approach
Osei-Frimpong, Kofi; Wilson, Alan M.; Owusu-Frimpong, Nana - In: Journal of service theory and practice : JSTP 25 (2015) 4, pp. 443-462
Persistent link: https://www.econbiz.de/10011400718
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Patient co-creation activities in healthcare service delivery at the micro level : the influence of online access to healthcare information
Osei-Frimpong, Kofi; Wilson, Alan M.; Lemke, Fred - In: Technological forecasting & social change : an … 126 (2018), pp. 14-27
Persistent link: https://www.econbiz.de/10011952138
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Well-being creation by senior volunteers in a service provider context
Shirahada, Kunio; Wilson, Alan M. - In: Journal of service theory and practice 33 (2023) 7, pp. 28-51
Persistent link: https://www.econbiz.de/10014448159