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~subject:"Customer loyalty"
~subject:"Konsumentenverhalten"
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Customer loyalty
Konsumentenverhalten
Relationship marketing
1,126
Beziehungsmarketing
1,059
Customer satisfaction
965
Kundenbindung
947
Customer retention
927
Consumer behaviour
924
Kundenzufriedenheit
739
Service quality
526
customer loyalty
499
Dienstleistungsqualität
483
customer satisfaction
187
Brand management
143
Markenführung
137
Retail trade
114
Einzelhandel
108
Confidence
105
Vertrauen
105
Brand image
104
Customer Loyalty
104
Markenimage
97
service quality
91
Corporate social responsibility
90
Social Web
90
Social web
90
Customer service
89
Electronic Commerce
88
Online retailing
84
Germany
83
Online-Handel
83
Bank
82
E-commerce
80
Trust
80
Deutschland
79
Marketing
77
Kundenservice
76
Online-Marketing
75
Brand loyalty
74
Corporate Social Responsibility
73
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Online availability
All
Undetermined
1,073
Free
222
Type of publication
All
Article
1,452
Book / Working Paper
159
Other
1
Type of publication (narrower categories)
All
Article in journal
803
Aufsatz in Zeitschrift
803
research-article
437
case-report
28
review
28
review-article
26
Thesis
24
Aufsatz im Buch
22
Book section
22
Graue Literatur
22
Non-commercial literature
22
Hochschulschrift
19
viewpoint
16
conceptual-paper
15
Conference paper
13
Konferenzbeitrag
13
Arbeitspapier
12
Working Paper
12
Article
11
non-article
7
Collection of articles of several authors
4
Sammelwerk
4
technical-paper
4
Aufsatzsammlung
2
Collection of articles written by one author
2
Sammlung
2
Bibliographie
1
Conference Paper
1
Conference proceedings
1
Konferenzschrift
1
Mikroform
1
Reprint
1
Systematic review
1
back-matter
1
Übersichtsarbeit
1
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Language
All
English
1,513
Undetermined
46
German
45
Lithuanian
8
Spanish
1
Author
All
Rennhak, Carsten
10
Ferguson, Rick
9
Prentice, Catherine
9
Izogo, Ernest Emeka
8
Kandampully, Jay
8
Hlavinka, Kelly
7
Mattila, Anna S.
7
Aksoy, Lerzan
6
Frank, Björn
6
Rodríguez del Bosque, Ignacio A.
6
Baumann, Chris
5
Bilgihan, Anil
5
Han, Heesup
5
Hapsari, Raditha
5
Lee, Richard
5
Mittal, Divya
5
Pilelienė, Lina
5
Ramaseshan, B.
5
Rowley, Jennifer
5
Agrawal, Shiv Ratan
4
Athanasopoulou, Pinelopi
4
Auruškevičienė, Viltė
4
Babakus, Emin
4
Bakanauskas, Arvydas
4
Bell, Chip R.
4
Burton, Suzan
4
Enkawa, Takao
4
Giovanis, Apostolos
4
Hussein, Ananda Sabil
4
Jaiyeoba, Olumide Olasimbo
4
Jarvis, Wade
4
Keiningham, Timothy
4
Makanyeza, Charles
4
Melnyk, Valentyna
4
Murphy, Jamie
4
Ottar Olsen, Svein
4
Ouschan, Robyn
4
Patterson, Paul G.
4
Ramanathan, Ramakrishnan
4
Roberts-Lombard, Mornay
4
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Institution
All
Munich Business School
10
Siauliai University
3
Vytautas Magnus University
3
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
C.E.P.R. Discussion Papers
1
Center for Urban & Real Estate Management <Zürich>
1
Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
INTARGIA Managementberatung GmbH
1
ISM University of Management and Economics
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Versicherungswirtschaft <Wien>
1
International Association for the Study of Insurance Economics
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Technische Universität <Freiberg>
1
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
Technische Universität Dresden
1
University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Information Science.
1
Universität <Augsburg> / KernkompetenzzentrumFinanz- & Informationsmanagement
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehr
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre Schwerpunkt Unternehmensführung und Organisation
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre,Wirtschaftsinformatik & Financial Engineering
1
Universität <Tübingen> / Abteilung Betriebswirtschaftslehre, insbesondere Wirtschaftsinformatik
1
Université Paris-Dauphine (Paris IX)
1
Vend Consulting GmbH
1
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Published in...
All
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
48
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of business research : JBR
27
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
International journal of hospitality management
14
Journal of hospitality marketing & management
14
International journal of contemporary hospitality management
13
Journal of Service Management
13
Strategy & Leadership
13
Cogent business & management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Asia Pacific journal of marketing and logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
The journal of services marketing
10
The service industries journal
10
International Journal of Quality & Reliability Management
9
Journal of the Academy of Marketing Science
9
Management Decision
9
Munich Business School Working Paper
9
Services marketing quarterly
9
The TQM Journal
9
International journal of services and operations management : IJSOM
8
Service business
8
The TQM Magazine
8
Australasian marketing journal
7
European journal of marketing : EJM
7
International journal of quality & reliability management
7
Journal of financial services marketing
7
Management Research Review
7
Industrial Management & Data Systems
6
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Source
All
ECONIS (ZBW)
907
Other ZBW resources
562
USB Cologne (business full texts)
42
RePEc
39
BASE
29
USB Cologne (EcoSocSci)
21
EconStor
12
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1
The effects of customer
dissatisfaction
on switching behavior in the service sector
Cho, Yoon C.
;
Song, Juyeon
- In:
Journal of business & economics research
10
(
2012
)
10
,
pp. 579-591
Persistent link: https://www.econbiz.de/10009659212
Saved in:
2
Exploring relationship among customer
dissatisfaction
, complaints, and loyalty in the virtualized environment : roles of advanced services
Cho, Yoon C.
- In:
International business and economics research journal
12
(
2013
)
11
,
pp. 1343-1360
Persistent link: https://www.econbiz.de/10010233767
Saved in:
3
Effect of restaurant patrons' regret and disappointment on
dissatisfaction
and behavioral intention
Jang, Yoon Jung
;
Cho, Sun-bai
;
Kim, Woo Gon
- In:
Journal of travel and tourism marketing
30
(
2013
)
5/6
,
pp. 431-444
Persistent link: https://www.econbiz.de/10010199572
Saved in:
4
Understanding the repurchase abandonment process of consumers in the online environment : integrating
dissatisfaction
and distrust
Kim, Jin Baek
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 154-194
Persistent link: https://www.econbiz.de/10010248472
Saved in:
5
Why do consumers stay when things are bad and leave when things are good?
Leisen Pollack, Birgit
- In:
Journal of relationship marketing : innovations & …
13
(
2014
)
3
,
pp. 191-206
Persistent link: https://www.econbiz.de/10010490480
Saved in:
6
When the shoe doesn't fit : female consumers' negative emotions
Curwen, Lisa G.
;
Park, Juyeon
- In:
Journal of fashion marketing and management
18
(
2014
)
3
,
pp. 338-356
Persistent link: https://www.econbiz.de/10010392836
Saved in:
7
Mitigating the negative effects of service failure through customer identification
Song, Jiaqi
;
Huang, Jiexian
;
Jiang, Yuwei
- In:
Psychology & marketing
39
(
2022
)
4
,
pp. 715-725
Persistent link: https://www.econbiz.de/10013165429
Saved in:
8
Dissatisfaction
toward O2O websites : expectation disconfirmation and justice perspective
Che, Tong
;
Ji, Meng
;
Zheng, Xiabing
;
Feng, Bo
- In:
Asia Pacific journal of marketing and logistics
34
(
2022
)
1
,
pp. 190-208
Persistent link: https://www.econbiz.de/10012798117
Saved in:
9
Body
dissatisfaction
and anxiety: gender asymmetries
Cantera, Luciana
;
Miles Touya, Daniel
;
Rossi, Máximo
-
2020
Persistent link: https://www.econbiz.de/10012631362
Saved in:
10
Beyond anger : a neutralization perspective of customer revenge
Yang, Chaofan
;
Sun, Yongqiang
;
Shen, Xiao-Liang
- In:
Journal of business research : JBR
146
(
2022
),
pp. 363-374
Persistent link: https://www.econbiz.de/10013271411
Saved in:
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