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~subject:"Customer loyalty"
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Customer loyalty
Dienstleistungsqualität
12
Service quality
11
Kundenzufriedenheit
8
Beziehungsmarketing
7
Customer satisfaction
7
Consumer behaviour
6
Konsumentenverhalten
6
Malaysia
6
Relationship marketing
6
Beschwerdemanagement
4
Complaint management
4
Airline
3
Confidence
3
Fluggesellschaft
3
Innovation
3
KMU
3
SME
3
Switching behaviour
3
Vertrauen
3
Wechselverhalten
3
Betriebliche Wertschöpfung
2
Customer integration
2
Customer service
2
Firm performance
2
Generation Y
2
Innovation adoption
2
Innovation management
2
Innovationsakzeptanz
2
Innovationsmanagement
2
Kundenintegration
2
Kundenservice
2
Mobile communications
2
Mobilkommunikation
2
Unternehmenserfolg
2
Value co-creation
2
Value creation
2
Adoption
1
Air service failure
1
Air service recovery
1
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Chuah, Stephanie Hui-wen
2
Marimuthu, Malliga
2
Bang, Nguyen
1
Bilgihan, Anil
1
Kandampully, Jay
1
Rauschnabel, Philipp A.
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Thurasamy Ramayah
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Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
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ECONIS (ZBW)
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Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
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2
What drives Gen Y loyalty? Understanding the mediated moderating roles of switching costs and alternative attractiveness in the value-satisfaction-loyalty chain
Chuah, Stephanie Hui-wen
;
Marimuthu, Malliga
; …
- In:
Journal of retailing and consumer services
36
(
2017
),
pp. 124-136
Persistent link: https://www.econbiz.de/10011697928
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