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~subject:"Customer loyalty"
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The Impact of Customer Service...
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Customer loyalty
Customer service
3,428
Kundenservice
3,021
Relationship marketing
2,181
Beziehungsmarketing
2,106
Customer satisfaction
1,900
Kundenzufriedenheit
1,625
Service quality
1,620
Consumer behaviour
1,615
Dienstleistungsqualität
1,521
Konsumentenverhalten
1,503
Kundenbindung
963
Customer retention
915
customer loyalty
485
Deutschland
459
Germany
457
Beschwerdemanagement
363
Complaint management
361
Theory
324
Theorie
323
Dienstleistungssektor
290
Service industry
284
Kundendienst
270
Retail trade
252
USA
248
Einzelhandel
242
Emotion
231
United States
226
Electronic Commerce
224
customer satisfaction
217
Online retailing
208
Online-Handel
207
Dienstleistung
206
E-commerce
196
Brand management
172
Bank
171
Markenführung
166
Marketing
164
Lieferantenmanagement
156
Supplier relationship management
156
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809
Free
102
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960
Book / Working Paper
84
Other
1
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research-article
437
Article in journal
333
Aufsatz in Zeitschrift
333
case-report
28
review
28
review-article
26
Thesis
17
viewpoint
16
conceptual-paper
15
Article
11
non-article
7
Conference paper
6
Konferenzbeitrag
6
Graue Literatur
4
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4
technical-paper
4
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2
Working Paper
2
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1
Bibliographie
1
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1
back-matter
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English
953
Undetermined
46
German
37
Lithuanian
8
Spanish
1
Author
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Rennhak, Carsten
10
Ferguson, Rick
9
Izogo, Ernest Emeka
8
Kandampully, Jay
8
Prentice, Catherine
8
Hlavinka, Kelly
7
Frank, Björn
6
Baumann, Chris
5
Lee, Richard
5
Mattila, Anna S.
5
Pilelienė, Lina
5
Rowley, Jennifer
5
Aksoy, Lerzan
4
Auruškevičienė, Viltė
4
Babakus, Emin
4
Bakanauskas, Arvydas
4
Bell, Chip R.
4
Bilgihan, Anil
4
Burton, Suzan
4
Enkawa, Takao
4
Jarvis, Wade
4
Murphy, Jamie
4
Ottar Olsen, Svein
4
Ouschan, Robyn
4
Ramanathan, Ramakrishnan
4
Rundle‐Thiele, Sharyn
4
Smith, Malcolm
4
Wong, Amy
4
Worthington, Steve
4
Abratt, Russell
3
Agrawal, Shiv Ratan
3
Athanasopoulou, Pinelopi
3
Bakay, Zoltán
3
Basso, Kenny
3
Berezan, Orie
3
Carlson, Jamie
3
Chang, Yu-Hern
3
Choi, Beomjoon
3
Dagger, Tracey S.
3
Dawes, Jillian
3
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Institution
All
Munich Business School
10
Siauliai University
3
Vytautas Magnus University
3
Institut für Wirtschaftsinformatik <Bern>
2
Institut für Wirtschaftsinformatik <Siegen>
2
Universität <Augsburg> / Lehrstuhl für BWL, Wirtschaftsinformatik,Informations- & Finanzmanagement
2
C.E.P.R. Discussion Papers
1
Center for Urban & Real Estate Management <Zürich>
1
Faculteit Economie en Bedrijfskunde, Universiteit Gent
1
INTARGIA Managementberatung GmbH
1
ISM University of Management and Economics
1
Institut für Betriebsforschung <Hannover> / Abteilung Markt und Konsum
1
Institut für Versicherungswirtschaft <Wien>
1
International Association for the Study of Insurance Economics
1
Technische Universität <Freiberg>
1
Technische Universität <München> / Lehrstuhl für Dienstleistungs- und Technologiemarketing
1
University of Stellenbosch. Faculty of Arts and Social Sciences. Dept. of Information Science.
1
Universität <Augsburg> / KernkompetenzzentrumFinanz- & Informationsmanagement
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehr
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre Schwerpunkt Unternehmensführung und Organisation
1
Universität <Augsburg> / Lehrstuhl für Betriebswirtschaftslehre,Wirtschaftsinformatik & Financial Engineering
1
Universität <Tübingen> / Abteilung Betriebswirtschaftslehre, insbesondere Wirtschaftsinformatik
1
Université Paris-Dauphine (Paris IX)
1
Vend Consulting GmbH
1
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Published in...
All
Journal of Services Marketing
75
International Journal of Bank Marketing
54
Journal of Consumer Marketing
53
Journal of retailing and consumer services
42
European Journal of Marketing
40
International Journal of Retail & Distribution Management
34
Journal of Product & Brand Management
25
International Journal of Contemporary Hospitality Management
24
Marketing Intelligence & Planning
24
Strategic Direction
22
Journal of business research : JBR
18
Journal of Service Management
13
Strategy & Leadership
13
International journal of contemporary hospitality management
12
The TQM journal : the international review of organizational improvement
11
The international journal of bank marketing : IJBM
11
Asia Pacific Journal of Marketing and Logistics
10
Journal of Business & Industrial Marketing
10
Munich Business School - Publications
10
International Journal of Quality & Reliability Management
9
International journal of hospitality management
9
Management Decision
9
Munich Business School Working Paper
9
The TQM Journal
9
Asia Pacific journal of marketing and logistics
8
Journal of the Academy of Marketing Science
8
Service business
8
The TQM Magazine
8
International journal of quality & reliability management
7
Management Research Review
7
The journal of services marketing
7
Australasian marketing journal
6
Industrial Management & Data Systems
6
International journal of quality and service sciences
6
Journal of Fashion Marketing and Management: An International Journal
6
Journal of Islamic marketing
6
Journal of service management
6
Business Strategy Series
5
Diskussionspapier
5
International Marketing Review
5
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Source
All
Other ZBW resources
562
ECONIS (ZBW)
340
USB Cologne (business full texts)
42
RePEc
39
BASE
29
USB Cologne (EcoSocSci)
21
EconStor
12
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1
The relative contribution of love and trust towards customer loyalty
Chen, Shu-Ching
;
Quester, Pascale G.
- In:
Australasian marketing journal
23
(
2015
)
1
,
pp. 13-18
Persistent link: https://www.econbiz.de/10011284767
Saved in:
2
Shopping centre customer service : creating customer satisfaction and loyalty
Kursunluoglu, Emel
- In:
Marketing intelligence & planning
32
(
2014
)
4
,
pp. 528-548
Persistent link: https://www.econbiz.de/10010385837
Saved in:
3
Modelling and Investigating the relationship of after sales service quality with customer satisfaction, retention and loyalty : a case study of home appliances business
Lunardo, Renaud
;
Bressolles, Gregory
;
Durrieu, François
- In:
Journal of retailing and consumer services
30
(
2016
),
pp. 67-83
Persistent link: https://www.econbiz.de/10011473147
Saved in:
4
Testing the three Rs model of service quality
Moyes, David
;
Cano-Kourouklis, Michele
;
Scott, Joan
- In:
The TQM journal : the international review of …
28
(
2016
)
3
,
pp. 455-466
Persistent link: https://www.econbiz.de/10011508277
Saved in:
5
Using customer contact centres as relationship marketing instruments
Aa, Zanna van der
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
Service business
9
(
2015
)
2
,
pp. 185-208
Persistent link: https://www.econbiz.de/10011296073
Saved in:
6
A study on customer satisfaction towards the after sales services in the context of automobiles in chennai
William Robert. P
;
Rahul R
- In:
Journal of Contemporary Issues in Business and Government
26
(
2020
)
2
,
pp. 1115-1122
Persistent link: https://www.econbiz.de/10012545389
Saved in:
7
Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions
Chaker, Nawar N.
;
Beeler, Lisa L.
;
Delpechitre, Duleep
- In:
Industrial marketing management : the international …
96
(
2021
),
pp. 238-253
Persistent link: https://www.econbiz.de/10013194581
Saved in:
8
Multivariate hybrid pathways for creating exceptional customer experiences
Thomas, Ashish
- In:
Business process management journal
23
(
2017
)
4
,
pp. 822-829
Persistent link: https://www.econbiz.de/10011723281
Saved in:
9
Integration of standardization and customization : impact on service quality, customer satisfaction, and loyalty
Leila Agha Kasiri
;
Cheng, Kenny Teoh Guan
;
Sambasivan, …
- In:
Journal of retailing and consumer services
35
(
2017
),
pp. 91-97
Persistent link: https://www.econbiz.de/10011645130
Saved in:
10
Customer delight : universal remedy or a double-edged sword?
Ludwig, Nadine L.
;
Heidenreich, Sven
;
Krämer, Tobias
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10011601104
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