Gürlek, Mert; Düzgün, Ertugrul; Meydan Uygur, Selma - In: Social Responsibility Journal 13 (2017) 3, pp. 409-427
Purpose This paper aims to investigate whether corporate image has a mediating effect on the influence of corporate social responsibility (CSR) on customer loyalty in independent hotels. Design/methodology/approach Data were collected from customers of five-star hotels located in Istanbul in...